Due to the size, the carousel horse it will come directly from the factory to your home. Be sure that this is an item that you "desire" as there will be NO RETURNS accepted. If for some reason you decide that it is too big, or it is the wrong color etc. etc. etc. you will have to take out a classified ad....... You must agree to this no return policy on the Carousel Horses - unless of course it arrived damaged, then you must save all packaging until it is inspected by UPS. The horses are insured during shipment. Our store has sold several of the Carousel Horses and we have never had one arrive damaged.

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